BBS/PBS training

For today’s blog, Dr. Scott Geller answers two important questions about BBS and PBS training:


Is BBS training all about interpersonal observation and feedback? What are the other activities of companies doing BBS training? Why is there a history of low employee involvement?

The traditional BBS training focuses on interpersonal observation and feedback. This can be a turnoff to many employees, unless they appreciate the value of such a process. The idea of “big brother or sister watching over me” runs counter to traditional thinking, and can cause resistance. However, the proper presentation of PBS principles, which includes observation and feedback, provides appropriate rationale for a BBS observation and feedback process. Furthermore, PBS includes self-coaching or self-management, which is critical for the lone worker. Bottom line: Traditional BBS is only interpersonal, observation and feedback which is critical for injury prevention. However, PBS is more than observation and feedback, and facilitates more involvement and leads to more injury prevention.

What changes have you noticed among the employees one year after their training with PBS?

Besides a significant reduction in injuries, PBS leads to more open and trusting communication among all employees, including interpersonal communications between supervisors and line workers. The number of reported minor injuries increases, thus offering many more opportunities to correct conditions that can cause injuries. Employees feel empowered about safety. They feel free to ask questions regarding the safety of a situation or a behavioral process. Supervisors are more appreciative of their critical influence on safety related behaviors, and they adjust their supervisory behaviors appropriately. Safety suggestion boxes are often put back and receive substantial input. Bottom line: PBS facilitates more employee engagement for injury prevention. Actively caring becomes a reality.