PBS blog, 8/28


Conversation checklist

To get the most from safety conversations:

* listen attentively
* emphasize positive actions you’ve observed
* draw out responses from the other person
* get them to tell you, in their own words, what they ought to be doing to stay safe
* ask questions with a sincere and caring demeanor
* shift the focus to future ways of improving safety
* seek a verbal commitment to embrace those ideas
* bring the conversation back to the present by developing an action plan to achieve the improvements you desire